Return & Refund Policy – Oud4You

At Oud4You, we are committed to customer satisfaction and product quality. We maintain transparency in our return and refund policy under the following terms:

1. Return & Refund Eligibility

Customers may request a return or refund in the following cases:

* The product is proven to be non-authentic.   
* The product has a clear manufacturing defect.

2. Non-Returnable Products

Perfume oils (fragrance oils) cannot be returned or exchanged after purchase, except in the case of a verified manufacturing defect.

3. Return policy

* A return request must be submitted within a specified period from the date of delivery.   
* The product must be unused, in its original condition, and include original packaging and invoice.

4. Refund Method

After verifying the product’s condition, the refund will be processed through:

* Bank transfer to the customer’s account, or   
* The same payment method used, or   
* Any other agreed method.

5. Payment Errors

If a customer is charged more than once by mistake (in rare cases):

* The customer will be contacted to clarify the issue.   
* The excess amount will be refunded either in cash or via bank transfer.

6. Contact

For inquiries or return requests, please contact Oud4You customer service through official channels.